Effective Date: July 1, 2018
- Your use of our website and mobile applications;
- Subscriptions to our newsletters and other marketing messages;
- Invitations to and participation in our satsangs, retreats, consultations and other events;
- Our use of Personal Data related to the family members, next of kin, and/or dependents for emergency contact purposes in connection with the provision of services.
PERSONAL DATA WE PROCESS:
“Personal Data” refers to any information that relates to you directly or indirectly or any other “personal data” as defined in Article 4 point 1 of Regulation (EU) 2016/679 (General Data Protection Regulation) (“GDPR”). We process the following categories of Personal Data:
- Contact information, such as your name, home or business address, email address, and phone number, social media handles, and business contact information;
- User information, which includes information provided or made available to us by or on behalf of our users and information generated by us in the course of providing services to our users;
- Technical information, such as data collected about your interaction with our websites, mobile applications, and email communications;
- Financial information, such as payment card and related information;
- Identification or background information provided by you or collected by us or third parties as part of our business analysis, user onboarding, regulatory compliance checks, and related processes;
- Family information, such as the demographic and contact information of your family members, dependents, next kin, and other persons that serve as emergency contacts for the user; and
- Any other information that you provide us that can be used to identify you.
We collect Personal Data from:
- Direct interactions, such as when you enquire about our services, provide us your contact details, register for a course, retreat, satsang or other event with us, provide us with information in connection with our services, participate in surveys or questionnaires, subscribe to newsletter and forum and blog updates, post comments on our forum and blogs, or in any way engage with us or our personnel and volunteers;
- Cookies and automated technologies, such as when you interact with our website, mobile applications or click on links on our emails;
- Mobile applications, such as when you use mobile applications that we may offer as part of our services or at certain Drukama™ events we host;
- Private third party sources, such as when third parties, including banks or users provide information to us;
- Through social media, such as if you link to social media platforms or use social media plug-ins, we may (depending on your user privacy settings on that social media platform) automatically receive information about you from that social media platform;
- Public sources, such as when we need to collect your Personal Data from publicly available sources including, government and law enforcement agencies, companies and land registries; and
HOW WE USE YOUR PERSONAL DATA:
Personal Data we obtain through our provision of services:
We use Personal Data in the course of and in connection with the services we provide to our users. The legal basis for processing such data will generally be our legitimate interest to provide services to our users (Article 6(1)(f) GDPR). We may process identification and background information as part of our business acceptance, finance, administration and marketing processes, including conflict and reputational checks. We will also process Personal Data provided to us by or on behalf of our users for the purposes of the work we do for them or on their behalf. Personal Data may be disclosed to third parties to the extent necessary in connection with that work.
Personal Data we obtain outside of our provision of services:
Below is a description of the Personal Data we collect outside of our provision of services, the likely source of the Personal Data, how we may use it, and for what purposes and pursuant to what legal basis.
|Use of your Personal Data||Categories of Personal Data we Process||Source of the Personal Data||Legal Basis|
|Obtain your subscription preferences and send eNewsletters and similar marketing communications||Contact information and other information you provide, such as your topic preferences and areas of interests||You||Legitimate Interest: To provide you with information you need and other services you request and to efficiently communicate with our user where you are the user or contact person for our user (Article 6(1)(f) GDPR)|
|Respond to inquiries and fulfill requests||Contact information and other information you provide, such as your requests||You||Legitimate Interest: To provide you with information you need and other services you request and to efficiently communicate with our user where you are the user or contact person for our user (Article 6(1)(f) GDPR)
Consent: We will send you marketing communications by email and text/SMS pursuant to your consent (Article 6(1)(a) GDPR)
Contract: If you are our user or prospective user (Article 6(1)(b) GDPR)
|Conduct surveys and questionnaires||Contact information and other information you provide, such as your survey answers||You||Legitimate interests: To evaluate and take action with regard to your feedback and comments about Drukama’s services (Article 6(1)(f) GDPR)
Contract: If you are our user or prospective user (Article 6(1)(b) GDPR)
|Register for online and in person events (including satsangs, lectures, courses, webcasts, and retreat programs) and deliver event-related materials||Contact information other information you provide, such as your preferences for the event||You||Legitimate interests: To enable your attendance at our events and to deliver you event materials (Article 6(1)(f) GDPR)
Contract: As may be described on the registration page for the event (Article 6(1)(a) GDPR)
|Obtain current user and emergency contact data and update contact records in our CRM||Contact information and other information you provide, such as your relationships to people at Drukama™||You and public sources, such as LinkedIn||Legitimate interests: To ensure the integrity of our user and other contact data (Article 6(1)(f) GDPR)|
|Perform website analytics||Technical information and other information we collect demographics, interests, behavior tracking, event tracking||First and third party analytics cookies||Legitimate interests: To understand more about our website visitors (what pages you view, how long you visit, your devices, etc.) in order to improve our services (Article 6(1)(f) GDPR)|
We only process Special Categories of Personal Data if you give us your explicit consent, the processing is necessary to meet a legal or regulatory obligation, the processing is in connection with the establishment, exercise or defense of our or our user’s legal claims or is otherwise expressly permitted by the GDPR. Special Categories of Personal Data includes information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, and data concerning health, sex life, and sexual orientation.
If we need to collect Personal Data by law or under the terms of any contract we may have with you and you fail to provide us with the information when requested, we may not be able to continue services or registration for services. We will inform you of any mandatory Personal Data we require from you and the consequences if you fail to provide it.
HOW WE SHARE YOUR PERSONAL DATA:
We will share your Personal Data within the Drukama™ entity, and with Drukama™ employees and/or volunteers as may be required, with data processors, and with other controllers. Your Personal Data will be used by our employees, volunteers and other staff members for the purposes described above and for accounting, tax and other administrative purposes.
We may also transfer your Personal Data outside of the EEA.
We may engage third-party service providers for the provision of services that help us in processing Personal Data and providing services to our users. These will process your personal data as data processors (Article 28 GDPR) solely on our behalf. The categories of such recipients include:
- service providers for information technology and telecommunications (such as data centres, hosting providers, email service providers;
- marketing service providers;
- accounting service providers;
- forensic service providers;
- cyber security providers; and
- business process outsourcing providers.
In addition, we may share your Personal Data with:
- Any party for whom your consent has been provided or other legal basis obtained, including third parties with whom you ask us to share your Personal Data;
- Third-party firms that provide services necessary to accomplish the processing activities set forth above;
International Transfer of Personal Data
Use of our Website:
This section only applies to the use of our website from the EEA.
Cookies and Other Data Collection Technology:
A “Cookie” is a small text file that is sent to or accessed from your web browser or your computer’s hard drive. A Cookie typically contains the name of the domain (internet location) from which the Cookie originated, the “lifetime” of the Cookie (when it expires), and a randomly generated unique number or other similar identifier. A Cookie may also contain information about your computer, such as user settings, browsing history and activities conducted while using our online services.
A “Web Beacon” (also called a “pixel tag” or “clear GIF”) is a piece of computer code that enables us to monitor user activity and website traffic.
We refer to Cookies, web beacons (also known as pixel tags and clear GIFs) and other similar technology as “Data Collection Technology.” To learn more about cookies and web beacons, visit www.allaboutcookies.org.
Data Collection Technology helps us improve your experience on our online services. For example, we use Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing Cookies on your device. The information that the Cookies collect, such as the number of visitors to the website, the pages visited and the length of time spent on the website, is aggregated. We also may use Data Collection Technology to collect information from the computer or device that you use to access our online services, such as your operating system type, browser type, domain and other system settings, as well as the language your system uses and the country and time zone in which your computer or device is located.
We generally use the following types of Data Collection Technologies, which may change from time to time:
|Cookies used to maintain the session of the user from page to page||ASP.NET_SessionId||Session cookie|
|Cookies used to track the number of users on our site||_ga
|Third party (Google Analytics, SiteImprove, Load Banner) analytics cookie|
|Cookies used to determine the current language of our website||website#lang
|Cookies used for security and performance||visid_incap_838721
|Third party (Incapsula) security cookie|
|Cookie used to determine whether a user has accepted our cookie notice||cookieAccepted||Session cookie|
Your Control of Cookies:
Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject Cookies or alert you when a Cookies is placed on your device. You may also be able to reject mobile device identifiers by activating the appropriate setting on your mobile device. Although you are not required to accept Cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through our online services.
Our Policy on Do Not Track Signals:
Some web browsers incorporate a “Do Not Track” (“DNT”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser’s user. We follow the DNT signals we receive from your browsers.
LINKS TO THIRD PARTY WEBSITES AND SERVICES:
We implement appropriate technical and organizational measures designed to ensure your Personal Data is protected from unauthorized access, use, disclosure, alteration or destruction, in accordance with applicable laws and regulations. For example:
- Limiting access of your Personal Data to authorized parties;
- Limiting our collection and use of your Personal Data to the extent necessary to provide you with our services;
- If we outsource processing of Personal Data to third parties, basing our selection on said third parties having adequate safeguards in place that meet our data protection and security standards, and regularly auditing their compliance with applicable data protection policies, laws and regulations;
- Having systems in place designed to ensure that we can restore the availability and access to Personal Data in the event of a physical or technical incident;
- Periodically inspecting, assessing, and evaluating the effectiveness of our technical and organizational measures designed to ensure the security of our processing; and
RETENTION OF PERSONAL DATA:
We will keep your Personal Data for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data, whether we can achieve those purposes through other means, and all applicable legal requirements.
Our services are not directed to or intended for use by minors. Consistent with the requirements of the U.S. Children’s Online Privacy Protection Act, the GDPR, and all other applicable laws and regulations, if we learn that we have received information directly from a child under age 16 without his or her parent or legal guardian’s verified consent, we will use that information only to respond directly to that child (or his or her parent or legal guardian) to inform the child that he or she cannot use our services. Subsequently, we will delete such information.
Under the GDPR, you have the following rights regarding your Personal Data that we process:
- Right to access to the following information: (a) the purposes of the processing; (b) the categories of personal data concerned; (c) the recipients or categories of recipient to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations; (d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period; (e) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing; (f) the right to lodge a complaint with a supervisory authority; (g) where the personal data has not been collected from you, any available information as to their source; (h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) of the GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject (Article 15 of the GDPR).
- Right to rectification of inaccurate personal data concerning you as well as, taking into account the purposes of the processing, the right to have incomplete personal data completed, including by means of providing a supplementary statement (Article 16 of the GDPR).
- Right to erasure (deletion) of personal data concerning you without undue delay where: (a) the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed; (b) you withdraw your consent and there are no other legal grounds for the processing; (c) you exercise your right to object (see below) and there are no compelling legitimate grounds for the processing; (d) the personal data have been unlawfully processed; or (e) the personal data have to be erased for compliance with a legal obligation applicable to us (Article 17 of the GDPR).
- Right to restriction of processing (i.e., data will be blocked from normal processing but not erased) where: (a) you contest the accuracy of the personal data, for a period enabling us to verify the accuracy; (b) the processing is unlawful and you oppose the erasure of the personal data and requests the restriction of their use instead; (c) we no longer need the personal data for the purposes of the processing but they are required by you for the establishment, exercise or defence of legal claims; (d) you exercise your right to object (see below) pending the verification whether our legitimate grounds override those of you (Article 18 of the GDPR).
- Where processing is based on your consent, the right to withdraw consent at any time, without affecting the lawfulness of the processing prior to such withdrawal (Article 7(3) of the GDPR). Please note that even after you have chosen to withdraw your consent we may be able to continue to process your Personal Data, in some limited circumstances, to the extent required or otherwise permitted by law, or in connection with exercising and defending our legal rights or meeting our legal and regulatory obligations.
- Where processing is based on your consent, or on a contract, the right to data portability, i.e., the right to obtain a copy of the data concerning you in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance from us.
- Right to object to the processing of personal data based on legitimate interests of us or any third party under Article 21 of the GDPR based on your particular situation, provided that there are no compelling legitimate grounds for the processing that would override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims (Article 21 of the GDPR).
Please note that if you decide to exercise some of your rights, we may be unable to perform the actions necessary to achieve the purposes set out above or you may not be able to use or take full advantage of the services and products we offer.
We must ensure that your Personal Data is accurate and up to date. Therefore, please advise us of any changes to your information by emailing us here.
SPECIAL NOTICE TO CALIFORNIA RESIDENTS:
California Civil Code Section 1798.83 permits individual California residents to request certain information regarding our disclosure of certain categories of Personal Data to third parties for those third parties’ direct marketing purposes. To make such a request, please contact us using the information in the section “Contact Us” below. This request may be made no more than once per calendar year.
PO Box 281
Mountain Center, California 92561
By Phone: +1 442-400-5683
By Email: firstname.lastname@example.org
Last Edited on 2018-09-28
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